Trust & safety
How moderation, reporting, verification, and marketplace protections work for local preorder pickup.
Account verification
Buyers verify their phone number before placing orders. Cooks verify during onboarding. Verification helps reduce fake accounts and supports reliable pickup coordination.
Moderation
Kitchen Counter-Measures reviews cook applications before kitchens go live. Listings, storefronts, and user reports may be reviewed during pilot to reduce spam, misleading pages, and unsafe coordination.
Reporting unsafe behavior
Buyers and cooks can report harassment, unsafe pickups, misleading listings, repeated no-shows, suspicious behavior, food safety concerns, and abusive communication from a meal, kitchen page, or order.
Reports are reviewed by staff.
Misleading listings
Listings should use accurate photos, portions, pickup styles, and allergen information. Misleading descriptions or pickup details may be removed or lead to account review.
Repeated cancellations
If a cook needs to cancel or significantly change a pickup, they should update the customer through order coordination as quickly as possible. Repeated cancellations by cooks or buyers may lead to marketplace review.
Marketplace review systems
During pilot, moderation combines application review, listing tools, order coordination records, and user reports. We are building additional tooling for repeat-order trust and enhanced review workflows.